Privacy Policy & Terms and Conditions

Privacy Policy

We value your privacy and the trust you place in us. This Privacy Policy explains how the New Zealand Film Festival Trust collects and utilises personal information.  

1. When information is collected 
Personal Information is collected when you: 

  • Register for Festival communications such as e-news and email updates 
  • Register to save your Wishlist  
  • Participate in a Festival contest or survey 

2. What information is collected
The information you provide when participating in the above can include, but is not limited to:

  • First and last name 
  • Email address 
  • Postal address or region 
  • Phone number 
  • Date of birth 
  • Gender 

3. How we use information
Information provided is used to deliver EDM (electronic direct mail) updates, which may contain news about the annual Festival, information about upcoming Festival events in your area, and promotions for ticket sales and other revenue-generating elements of our non-profit operations. We use non-identifying and aggregate information to better design our website, plan future festivals, and gauge audience engagement. Occasionally we will reveal statistical information about our site, such as number of visitors, pages viewed, etc., but we will never reference visitors' names or other personally identifiable information.

4. How we keep information safe
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not share personally identifiable information with outside parties except to the extent required by law or necessary to the running of this site. Your email, name and credit card details are never sold, rented, or viewed by any third-party organisation. Your information is never used for purposes other than those for which it was originally collected without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

5. How to access, update, and remove your information
To opt-out of our email communication use the ‘unsubscribe’ link at the bottom of the latest email you’ve received from us. If you wish us to remove all personal information we hold about you, please email

6. Third party services
We use third party services such as Mailchimp to dispatch emails, Google Analytics to report on website usage, and Stripe to process credit card purchases. The New Zealand Film Festival Trust is not responsible for the privacy practices of these services, or for the content and polices of other organisations linked via our website. Please visit the privacy policies of these third-party sites in order to understand their privacy and data collection practices. 

7. Policy updates
We may update this Privacy Policy from time to time. Changes will take effect when they are updated on this page.

Issued by the New Zealand Film Festival Trust March 2021

Terms & Conditions: Multi-Trip Passes

Multi-Trip Passes

Multi-Trip passes are available for NZIFF 2024 for Auckland and Wellington (5 & 10 trip passes), and for Christchurch and Dunedin (5-trip passes).

  1. Multi-Trip passes can only be used for NZIFF 2024 films in the specific city for which they are purchased.
  2. Multi-Trip passes are valid for all sessions except Live Cinema, 3D films and any other special screenings such as Opening Night and Closing Night films.
  3. Passes are not tickets and must be used to redeem for tickets and all tickets are subject to availability at the time of redemption. Details on redemption of passes will be provided once tickets are available for NZIFF 2024.
  4. Auckland and Wellington passholders will be offered a booking period to redeem their passes for tickets prior to tickets being available for General Public. Details will be sent via email.
  5. Multi-Trip Passes are flexible and can be shared.  
  6. By purchasing a Multi-Trip Pass you also agree to abide by the terms and conditions applicable to, and set out by, the relevant ticketing agency/venue/cinema.
  7. Information on this website is correct at the time of publication. NZIFF reserves the right to alter, without notice, any events, programmes or screenings.
  8. Multi-Trip Pass prices include GST.
  9. Passes cannot be refunded, either in part of in full. Tickets booked via a pass cannot be refunded if a particular film or screening is cancelled, but may be transferred to a different film (subject to availability).
  10. The New Zealand Film Festival Trust reserves the right to review and update these terms and conditions.

Terms and Conditions: Competition Entry

Competition Entry

By entering any form of competition administered by the New Zealand Film Festival Trust, you accept these terms and conditions:

1. Notification
Winners will be notified by email. A valid email address must be submitted via the entry form.

2. Selection and claiming
Prize winners will be determined by a random draw from all correct entries received before the closing date, unless otherwise specified. Prizes not claimed in a reasonable or specified duration of time may be re-drawn. The winner must be able to take the prize as is, when is, as stated or else it is forfeited.

3. Judging
Judges' decision will be final and no correspondence will be entered into.

4. Prizes
Prizes cannot be exchanged for cash or other property and are subject to the terms and conditions and refund policies of the advertiser or promoter that is sponsoring the competition or providing the prizes.

5. Disclaimer
Winners acknowledge that neither New Zealand Film Festival Trust, nor advertisers and competition sponsors accept responsibility or liability for any harm, damage, expense, loss or injury which may occur as a result of the winner claiming the prizes and/or using the prizes. Winners shall accept and use the prizes at their own risk.

Terms & Conditions: Covid-19


  1. We ask you to play your part and not attend a NZIFF film screening if the following applies to you or any members of your group:
    • You have Covid-19 or are awaiting the results from a Covid-19 test
    • You are currently subject to an isolation period
    • You are feeling unwell with symptoms associated with Covid-19 (click here for more information on symptoms)
  2. NZIFF may authorise a refund due to any of the reasons outlined in Clause 1. You are of course very welcome to pass your ticket on to another friend or family member.
  3. In the event NZIFF needs to cancel a screening or screenings due to Covid-19, you will be entitled to a full refund.
  4. You agree that NZIFF may have to share your personal data with the Ministry of Health for the purposes of contract tracing if required.
  5. The primary ticket purchaser (account holder) is responsible for knowing the contact details of all attendees in their group (including their full name, contact email and contact phone number). In the event the primary ticket purchaser is contacted directly by the Ministry of Health for the purposes of contact tracing, they must make these details available to the Ministry of Health for that purpose.
  6. Each venue and cinema has its own policies for entry. By entering the venue, you agree to comply with all Covid-19 related instructions displayed at the time.
  7. The New Zealand Film Festival Trust reserves the right to review and update these terms and conditions.