Privacy Policy & Terms and Conditions

Privacy Policy

We value your privacy and the trust you place in us. This Privacy Policy explains how the New Zealand Film Festival Trust collects and utilises personal information.  

1. When information is collected 
Personal Information is collected when you: 

  • Register for Festival communications such as e-news and email updates 
  • Register to save your Wishlist  
  • Participate in a Festival contest or survey 

2. What information is collected
The information you provide when participating in the above can include, but is not limited to:

  • First and last name 
  • Email address 
  • Postal address or region 
  • Phone number 
  • Date of birth 
  • Gender 

3. How we use information
Information provided is used to deliver EDM (electronic direct mail) updates, which may contain news about the annual Festival, information about upcoming Festival events in your area, and promotions for ticket sales and other revenue-generating elements of our non-profit operations. We use non-identifying and aggregate information to better design our website, plan future festivals, and gauge audience engagement. Occasionally we will reveal statistical information about our site, such as number of visitors, pages viewed, etc., but we will never reference visitors' names or other personally identifiable information.

4. How we keep information safe
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not share personally identifiable information with outside parties except to the extent required by law or necessary to the running of this site. Your email, name and credit card details are never sold, rented, or viewed by any third-party organisation. Your information is never used for purposes other than those for which it was originally collected without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

5. How to access, update, and remove your information
To opt-out of our email communication use the ‘unsubscribe’ link at the bottom of the latest email you’ve received from us. If you wish us to remove all personal information we hold about you, please email

6. Third party services
We use third party services such as Mailchimp to dispatch emails, Google Analytics to report on website usage, and Stripe to process credit card purchases. The New Zealand Film Festival Trust is not responsible for the privacy practices of these services, or for the content and polices of other organisations linked via our website. Please visit the privacy policies of these third-party sites in order to understand their privacy and data collection practices. 

7. Policy updates
We may update this Privacy Policy from time to time. Changes will take effect when they are updated on this page.

Issued by the New Zealand Film Festival Trust March 2021

Terms and Conditions

Ticket Purchase

  1. Tickets for NZIFF screenings are through relevant ticketing agencies, venues and cinemas. To ensure you are purchasing genuine tickets, please purchase via the NZIFF website. NZIFF cannot guarantee your tickets will be valid if you purchase through any other channels.
  2. By purchasing tickets to NZIFF screenings you also agree to abide by the terms and conditions applicable to, and set out by, the relevant ticketing agency/venue/cinema.
  3. Information on this website is correct at the time of publication. NZIFF reserves the right to alter, without notice, any events, programmes or screenings.
  4. Ticket prices include GST.
  5. Ticket prices in Auckland and Wellington include booking fees. Booking fees at all other locations vary and relevant information will be available when tickets are on sale.
  6. All tickets are subject to availability. They are restricted by offer dates and the number of seats available.
  7. All sales are final and there are no refunds or exchanges except as required by law or if a screening is cancelled, your tickets will be refunded.
  8. The New Zealand Film Festival Trust reserves the right to review and update these terms and conditions.



  1. NZIFF 2022 will only be held at a Covid-19 Protection Framework setting which is considered safe and deliverable. This decision will be made by theNew Zealand Film Festival Trust and factors include the restrictions of the varying Covid-19 Alert Levels at the time together with capacity available in venues and cinemas. In the case of levels differing from city/region to city/region, decisions will be based on the circumstances that present at that time.
    New Zealand is currently in 'Orange' setting with no capacity/physical distancing limits and is able to go ahead as scheduled.
  2. We ask you to play your part and not attend a NZIFF film screening if the following applies to you or any members of your group:
    • You have Covid-19 or are awaiting the results from a Covid-19 test
    • You are currently subject to an isolation period (7 or 14 days) due to either having Covid-19 or a household member has Covid-19 and you have not had Covid-19 in the preceding 90 days.
    • You are feeling unwell with symptoms associated with Covid-19 (click here for more information on symptoms)
  3. NZIFF may authorise a refund due to any of the reasons outlined in Clause 2. If your booking is as part of a group, you are of course very welcome to pass your ticket on to another friend or family member.
  4. In the event NZIFF needs to cancel a screening or screenings due to Covid-19, you will be entitled to a full refund.
  5. You agree that NZIFF may have to share your personal data with the Ministry of Health for the purposes of contract tracing.
  6. The primary ticket purchaser (account holder) is responsible for knowing the contact details of all attendees in their group (including their full name, contact email and contact phone number). In the event the primary ticket purchaser is contacted directly by the Ministry of Health for the purposes of contact tracing, they must make these details available to the Ministry of Health for that purpose.
  7. Each venue and cinema has its own policies for entry. By entering the venue, you agree to comply with all Covid-19 related instructions displayed at the time.
  8. The New Zealand Film Festival Trust reserves the right to review and update these terms and conditions.

Terms and Conditions Competition Entry

By entering any form of competition administered by the New Zealand Film Festival Trust, you accept these terms and conditions:

1. Notification
Winners will be notified by email. A valid email address must be submitted via the entry form.

2. Selection and claiming
Prize winners will be determined by a random draw from all correct entries received before the closing date, unless otherwise specified. Prizes not claimed in a reasonable or specified duration of time may be re-drawn. The winner must be able to take the prize as is, when is, as stated or else it is forfeited.

3. Judging
Judges' decision will be final and no correspondence will be entered into.

4. Prizes
Prizes cannot be exchanged for cash or other property and are subject to the terms and conditions and refund policies of the advertiser or promoter that is sponsoring the competition or providing the prizes.

5. Disclaimer
Winners acknowledge that neither New Zealand Film Festival Trust, nor advertisers and competition sponsors accept responsibility or liability for any harm, damage, expense, loss or injury which may occur as a result of the winner claiming the prizes and/or using the prizes. Winners shall accept and use the prizes at their own risk.