Buying Tickets

Tickets for our Live Cinema presentation of The General will be on sale from 7 June. Tickets for the full programme will be on sale from 9.00am on 29 June.

Telephone Bookings

Freephone 0800 111 999 From Mobile 09 970 9700

9.00 am – 9.00 pm Monday to Friday; 9.00 am – 5.00 pm Saturday & Sunday

Telephone bookings can be accepted until the start of each screening time (subject to Ticketmaster telephone booking hours).


All venues have wheelchair access (note: Hollywood Avondale does not have a wheelchair-accessible toilet). Please advise the ticket seller when purchasing your tickets if you would like to transfer to a seat or remain in your wheelchair, or if you have any special requirements. To book, phone 09 970 9711 9.00 am – 5.00 pm daily

The Civic and ASB Waterfront Theatre have hearing loops. Please advise the ticket seller when purchasing your tickets of your needs.

Advance Counter Bookings

The Civic Theatre Box Office, Wellesley Street: 9.00 am – 6.00 pm daily

Aotea Centre Box Office, Level 3, Aotea Centre:
9.00 am – 5.30 pm Monday to Friday; 10.00 am – 4.00 pm Saturday & Sunday

During NZIFF advance tickets will be available from The Civic Box Office one hour prior to the first NZIFF screening that day until 15 minutes after the last screening commences.

Please note: Opening dates and times are subject to change. For updates, visit the Ticketmaster website and click ‘Outlet Locations’.

Day Sales During NZIFF (from 28 July)

The Civic: Tickets available for purchase from one hour prior to the first NZIFF screening that day until 15 minutes after the last screening commences.

Box offices at ASB Waterfront Theatre and Hollywood Avondale open 30 minutes before each NZIFF session commences and close 15 minutes after each session starts.

Method of Payment

Credit Cards: Accepted for all bookings.
Cheque: Personal cheques accepted for MAIL bookings must be received five working days prior to screening. Cheques payable to Ticketmaster New Zealand Ltd. Cheques not accepted for counter bookings.
Cash & EFTPOS: Accepted for counter bookings.

Ticket Collection

If you have used a credit card for advance booking by phone, internet or mail, this credit card must be presented to venue staff to collect tickets.

Mail Delivery

Tickets will only be posted if booking request is received at least seven days prior to screening. Otherwise tickets will be held for collection at the cinema box office of your first screening. Please note that NO REFUNDS will be made for uncollected tickets or tickets collected late.


Please note that NO REFUNDS will be given for tickets (either unused, uncollected or collected late) and Ten-Trip Passes (either in part or in full). Bookings once made cannot be altered. Please choose carefully as there are no seat swaps, exchanges or refunds, except as required by law.